The LEGO Group has always been known for high quality customer service. In the rare case when a set is missing a piece, they’ll sent you a replacement. If you break a piece, they’ll send you a replacement. Today in the age of the internet, this process is mostly handled online with typical corporate anonymity. Sure, you can still call customer service and (eventually) speak to a real person that will give their first name. But there was a time when Susan Williams singlehandedly represented consumer services in North America. During the late 1970s to early 1990s, thousands and thousands of parents and children had the experience of receiving a personal reply from Susan. These letters from Susan were so meaningful to some customers that she would occasionally receive Valentine’s cards or Christmas cards from appreciative customers. Some children even carried on a multiyear correspondence with Susan! It was reported that...

Mc Heller Building by Max Braun - the original micropolis building August 17th is Micropolis Day! On this day in 2008, Max Braun first introduced the Micropolis concept to his local LUG, TwinLUG, and the standard was created. This year, 2023, marks the 15-year anniversary of the creation of the Micropolis standard. Inspired by the Utopolis Micro City work of Michel Labelle, as seen in Issue 2 of BrickJournal, Max wanted to create a standard that encouraged people to collaboratively build a micro-city. The Micropolis standard is based on four modules (16x16 studs) connected together to create a city block (32x32 studs). These are then connected to other modules or blocks to form a city. New parts and the introduction of lighting have seen some minor changes to the standard, but it is still recognisable in its current format. Details of the Micropolis standard can be found on the TwinLUG website....

One of the more anticipated sets for me this year are the LEGO Marvel Studios Collectible Minifigures Series 2 (71039) which introduces a new wave of characters from the Marvel Cinematic Universe. The set releases on September 1 for $4.99 each and they include characters from Hawkeye, Moon Knight, She-Hulk, as well as my most hyped show, X-Men ’97. One of the new things that you’ll notice about the minifigures is that they are no longer in bags so you won’t be able to feel for the characters you want. For this wave and possibly for future Collectible Minifigures series, they’ll be in boxes. There’s really no foolproof way of figuring out which characters are in the boxes unless you open them up. If you decide to weigh them in stores, good luck with that as it’s frowned upon, similar to weighing sports card. Some big box stores are even putting...

Earlier this morning, it was announced that Target will be having their Fall Geek-Out 2023 where they will have various drops for collectibles including LEGO. Starting next Friday and every subsequent Friday after that from August 25 through September 29, there will be drops from major toy manufacturers and LEGO will having theirs on September 1. There’s no announcement yet on what we can expect LEGO to release but since it’s a new month, it could be one of their many September releases. LEGO could even shock us by dropping one of their LEGO Ideas x Target sets they have planned. The Viking Village would be a good guess since it was the first LEGO Ideas x Target set that fans voted for. The post LEGO Announced for Target Fall Geek-Out 2023 appeared first on The Brick Fan. Original linkOriginal author: Allen "Tormentalous" Tran

The Train Bookends by Jimmi-DK is the latest project to achieve 10,000 supporters on LEGO Ideas. The 1,038 piece build features a train making its way through a tunnel with the locomotive on one end and the carriage on the other. The project joins “Big Boy” Locomotive, Retro Arcade, Spartan Helmet of Leonidas, Alfa Romeo Giulietta Spider, The Muppet Show, Red Bull Racing F1 Team RB18 1:12, Scooby Doo Mystery Machine, Western River Steamboat, Dreamwork’s Shrek Swamp, Asterix & Obelix, Venice, Stilt House, Red Bull RB18, Trojan Horse, Red Dwarf: Sleeping Quarters, TaleSpin Seaduck Meeting Seagull, Stud Lane Book Nook, Minifigure Gumball Machine, Greenhouse, Yu-Gi-Oh! Card Box: Dark Magician vs Blue-Eyes White Dragon, Phineas and Ferb Doofenshmirtz Evil Inc., Mister Rogers’ Neighborhood, Taylor Swift “Lover House”, The Motograph, Taylor Swift’s Lover House, Disney’s Phineas and Ferb: Perry the Platypus/Agent P, Flying Scotsman – LNER Class A3 4472 4-6-2 Pacific Steam Locomotive,...